Accessibility
Arrival & Accessible entrances: Our main entrance on Chartiers Ave is accessible. Please let a security member know if you need additional assistance. There are elevators located throughout the building to assist guests with transportation between each floor.
Restrooms: Accessible restrooms can be found on the ground and second floors of our venue.
Ticketing: Accessible tickets can be purchased online at roxiantheatre.com, but are not required to use our accessible seating section. Email us at roxiantheatre@livenation.com for additional questions regarding accessible seating.
Accessible Parking: Venue parking is located directly behind the Roxian on Furnace St. Extension. Parking can be purchased in advanced at roxiantheatre.com. Guests can be dropped off in front of the venue on Chartiers Ave.
Medication needs: Patrons with prescription medication should only bring the amount of medication needed for the show in the original prescription containers with the patient’s name and dosage on the label. Staff will verify at entrances and any excess medication should be stored in vehicles.
Dietary needs: Our concessions stand serves a variety of snacks including hot dogs, pretzels, popcorn, and assorted candies and chips. Please notify our or bartenders if you have any dietary restrictions prior to placing your order.
Service Animals: At Roxian Theatre, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
Sign Language Interpretation: Please contact our box office via email at least 4 weeks prior to the show date if ASL interpretation is needed. We’ll do our best to accommodate for requests that come in under the 4-week window.
Mobility Storage: Guests are permitted to leave their items at Coat Check which is located next to the restrooms on our ground floor. Let a member of our staff know if additional accommodations are needed.